Refund policy

Return & Refund Policy – Shopd

At Shopd, we strive to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• You may request a return within 7 days of delivery.
• To be eligible for a return:
  • The item must be unused, unworn, and in its original packaging.
  • The product must be in the same condition as received.
  • Proof of purchase (order ID or receipt) is required.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Personal care items (e.g., cosmetics, grooming products)
• Innerwear and hygiene-sensitive products
• Customized or made-to-order items
• Clearance or sale items (if specified)

3. Damaged or Wrong Products

If you receive:

• A damaged product, or
• A wrong item

Please contact us within 48 hours of delivery with:

• Clear photos/videos of the product
• Order details

We will arrange a replacement or refund at no extra cost.

4. Refunds

• Once your return is received and inspected, we will notify you.
• If approved, your refund will be processed within 5–7 business days.
• The refund will be credited to:
  • Original payment method, or
  • Bank account (for Cash on Delivery orders)

5. Return Shipping

• In case of defective or incorrect items, return shipping is free.
• For other returns (e.g., change of mind), shipping charges may apply and will be deducted from the refund.

6. Order Cancellation

• Orders can be canceled within 12 hours of placing the order.
• Once shipped, orders cannot be canceled.

7. Contact Us

For any return or refund queries, contact us at:

📧 Email: Shopd2003@gmail.com
📌 Website: Shopd